Client Feedback

What it does

The Client Feedback module lets you send customizable feedback forms to clients after a project or engagement closes — through their portal login or a public link that requires no account.

• Create custom feedback forms for any engagement type or service
• Send forms through the client portal, or share a public link that requires no login
• Public-link responses include privacy-consent capture, recorded server-side
• Analytics view shows aggregate response data across all submissions
• Publish a specific response as a review on your business website — only with the client's recorded consent
• Published reviews on your site come from real submissions with a consent record, not from manual entry

Why it matters

Feedback collected by email ends up in inboxes, not systems. The Feedback module gives you a structured record of what clients said, when, and whether they agreed to have it published — so positive responses can become visible social proof without any ambiguity about consent.

How it fits in

Feedback forms are created in the Feedback section. A form reaches a client through their client portal or through a shareable public link. Responses are stored in Agglo, where your team can review them. The analytics view gives aggregate data across all forms and submissions. Publishing a response to your website's reviews section requires that the client ticked the publish-consent box in their response.