DATA DELETION INSTRUCTIONS

Agglo — United States and Puerto Rico

Effective Date: October 8, 2026
Version: 1.0
Published at: agglo.cloud/us/data-deletion

1. Purpose

This page sets forth the procedure by which any individual may request that Naydiris LLC, a Puerto Rico limited liability company and the operator of the Agglo platform ("Naydiris"), delete Personal Information that Naydiris holds about him or her, including Personal Information received through the platforms of Meta Platforms, Inc. and its affiliates ("Meta"). Capitalized terms not defined on this page have the meanings given in the Agglo Privacy Policy published at agglo.cloud/us/privacy.

2. How to Submit a Request

2.1 Send an email to admin@agglo.cloud with the subject line "Data Deletion Request", stating:

(a) your full name;
(b) the email address and, where applicable, the telephone number or WhatsApp number associated with the Personal Information to be deleted;
(c) the name of the business through which you interacted with the Agglo platform, if any; and
(d) a description of the Personal Information you wish to have deleted, if your request is limited to certain information.

2.2 Requests may also be submitted by telephone at +1-787-431-3687 or by mail to Naydiris LLC, Attention: Rudy Alberto Rivera Soto, Privacy, 1654 Calle Tulipán, Ste 100, San Juan, PR 00927-6242, USA.

2.3 Authorized Users of a Business Customer may additionally request the deletion of their account through the administrator of the Business Customer's workspace.

3. Verification

Before acting on a request, Naydiris will verify that the request was made by the individual to whom the Personal Information relates, or by a person authorized to act on that individual's behalf, by reasonable means proportionate to the sensitivity of the information concerned. Naydiris may request additional information solely for this purpose.

4. Acknowledgment and Status of the Request

4.1 Naydiris will acknowledge each request within three (3) business days of receipt by email to the address from which the request was sent. The acknowledgment will include a confirmation code that identifies the request.

4.2 The individual may obtain the status of the request at any time by replying to the acknowledgment or by writing to admin@agglo.cloud and quoting the confirmation code.

4.3 Naydiris will inform the individual in writing when the request has been completed or, if the request is refused in whole or in part, of the reasons for the refusal.

5. Processing of the Request

5.1 Information Held by Naydiris as Controller. Where Naydiris holds the Personal Information as controller, Naydiris will delete it within forty-five (45) days of receipt of a verified request, subject to Section 6. Residual copies in automated backups expire within seven (7) days thereafter.

5.2 Information Held on Behalf of a Business Customer. Where Naydiris holds the Personal Information as a Service Provider on behalf of a Business Customer, including, where a messaging integration has been connected, messages exchanged with a Business Customer through WhatsApp, the Business Customer is responsible for deciding on the request. Naydiris will forward the request to the Business Customer within five (5) business days, will inform the individual that it has done so and of the identity of the Business Customer, and will carry out the deletion upon the Business Customer's instruction or, where the Business Customer fails to respond and applicable law so requires, as directed by applicable law.

5.3 Information Received from Meta. Where the request concerns Personal Information received through Meta's platforms, Naydiris will delete such information from its systems and will instruct its messaging Service Provider to delete it, in each case subject to Sections 5.2 and 6. Information held by Meta itself is governed by Meta's privacy policy and may be deleted in accordance with the tools Meta provides.

6. Grounds on Which a Request May Be Refused

Naydiris may refuse a deletion request, in whole or in part, and will state the specific ground in writing, where:

(a) the identity of the requester cannot be verified;
(b) the information must be retained to comply with a legal obligation to which Naydiris is subject, including record-keeping obligations under tax and commercial law;
(c) the information is necessary to establish, exercise or defend legal claims, or is subject to a legal hold, subpoena or order of a court or governmental authority;
(d) the information is necessary to detect or respond to a security incident, fraud or illegal activity;
(e) the information is held on behalf of a Business Customer that has decided, on a lawful basis, to retain it, in which case Naydiris will identify the Business Customer so that the individual may pursue the request with it; or
(f) the request is manifestly unfounded or excessive.

Where only part of the information may be retained, Naydiris will delete the remainder.

7. Contact

Naydiris LLC · Attention: Rudy Alberto Rivera Soto, Privacy · 1654 Calle Tulipán, Ste 100, San Juan, PR 00927-6242, USA · admin@agglo.cloud · +1-787-431-3687